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Safe Deposit Box FAQ

When it comes to protecting your Life’s Story, you want to make sure you’re informed. That’s why we’ve compiled some of our most frequently asked questions about Safe Deposit Box rental services to help.

Your Concern Before Registration

What is Safe Deposit Box?

A safe deposit box is a storage place that Protect your Life’s Story held within a highly secure safe or vault where only authorized users are allowed access.

What documents do I need to register an account?

You just have to bring along your IC (Malaysian) or Passport (Foreigner) for first-time registration.

Does mySAFEBOX only has 1 branch?

Yes, mySAFEBOX only has 1 branch located at Seri Kembangan operating 365 days for your convenience. You may locate us via Google Maps or Waze through “MySafeBox Sdn Bhd”.

>> Google Map
>> Waze

What are your operating hours?

For customer service counter we’re open 365 days for your convenience from 8 AM – 8 PM. Once you register as customer you may enjoy the service 24 hours.

Can I access my Safe Deposit Box 24 hours?

Yes, you may access your Safe Deposit Box 24 hours, please take note how 24 hours work.
Customer Service Counter – 8 AM – 8 PM (Mon – Sun)
Access to Safe Deposit Box – 24 Hours (Strictly serving by appointment only after 8 PM)

What are the Box Sizes that you provide?

We provide 3 different sizes to Protect what Meant the Most to You with Convenience, Security and Privacy. Check out which size fit you best with Rate Protected up to 7 Years!
>> Happy Family (Medium)
>> Successful Professional (Large)
>> Established Business (Extra Large)

Does the Safe Deposit Box come with Insurance Coverage?

Each Safe Deposit Box comes with RM 15,000 insurance coverage.
You can choose to top-up to RM 50,000 / RM 150,000 and RM 200,00 (L, XL) by purchasing additional coverage.

Do I have to declare the items I keep in my Safe Deposit Box?

No, the items in your Safe Deposit Box comes with total privacy. You do not have to declare to us or any 3rd Party on the items you keep in the Safe Deposit Box as long as it’s legal!

Is my name as customer being shared to any 3rd Party?

No, your identity is not and would not need to be share to any 3rd Party.

Can anyone else such as the police or law enforcement agencies access my Safe Deposit Box?

No other person can access your Safe Deposit box unless they are authorized by you. The exception to this access is only when a court order is presented.
>> Fill up the authorized user detail here

Can I store Cash in the Safe Deposit Box?

Any item in your Safe Deposit Box is private and confidential, you do not need to declare what is being kept inside your Safe Deposit Box.

Can I keep my will in the Safe Deposit Box?

Yes, you can keep your will in the Safe Deposit Box because each Safe Deposit Box has an authorized Beneficiary. The Beneficiary can retrieve the items in the Safe Deposit Box after the Hirer passaway inclusive of the will.
>> Fill up the beneficiary detail here

Your Concern For Registration Banner

Your Concern For Registration

How do I register for a Safe Deposit Box in mySAFEBOX?

Just make an appointment on when you’d like to register and we’d reserve the Safe Deposit Box size for you. Remember to bring along your IC / Passport and the users you’d like to authorize to register. Only register users can access to the Safe Deposit Box.
>> Fill up the registration form here in advance

How many users can I register into each Safe Deposit Box?

Each Safe Deposit Box is allowed to authorize up to 6 users for your convenience.
Only authorized users by you can access your Safe Deposit Box.
>> Fill up the authorized user detail here

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Your Concern As a Customer

Who can access to my Safe Deposit Box when I pass away?

Upon registration on your Safe Deposit Box, you’ll be requested to fill up the Beneficiary Particulars. Only authorized users by you can access to your Safe Deposit Box when you’re no longer around with your own Beneficiary designation. All you need to fill up is the Beneficiary’s Full Name as per IC and IC number.
>> Fill up the beneficiary detail here

Can I put my children under the age of 18 as Beneficiary?

Yes, you may. However, you need to fill in a Guardian Particular for Beneficiary below 18 years old.

How many keys are there for each Safe Deposit Box?

Each Safe Deposit Box only comes with 2 keys, nothing more and nothing less.

What happen if I lose my keys?

If you lose your keys, we will have to replace a new lock under your witness.

What are the procedures to Replacing my Safe Deposit Box Keys?

In order to replace a new lock, Customer needs to attach a Police Report mentioning about “Lost Keys” in the report. Only than the Customer Service will make arrangement with the Safe Deposit Box contractor to replace the lock.
The Customer must be presence in the replacement of the new Safe Deposit Box Lock together with the Safety Manager and the contractor.
Replacement of lock may take up to 14 days, depending on contractor availability.

If someone has stolen my Safe Deposit Box key, can they access to my Safe Deposit Box?

No! unless they’re authorized by you for access to your Safe Deposit Box, anyone that comes with your key would not be able to access your Safe Deposit Box.
However, in the situation that you lose your key, we recommend you to change your lock immediately!

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